Support Center


  • How do I use Memberment for the pool?

    Your HOA/COA uses Memberment to control access at your pool. When you arrive at the pool, a pool attendant wil...

    May 24, 2017 01:05PM EDT
  • How do I get a pool picture?

    The pool attendant, board member, or property manager can take pictures for you and your family. We suggest as...

    May 24, 2017 12:48PM EDT
  • Access Denied?

    If you visited your HOA/COA pool and were denied access, please contact your board or property manager. The po...

    May 24, 2017 12:49PM EDT
  • I can't see my picture, but I know it was taken

    Your pool photo is different than your Memberment profile picture. The pool photo is only seen by certain peop...

    May 24, 2017 12:56PM EDT
  • Lost or Replacement pool pass

    Memberment no longer offers physical pool passes. You do not need a physical pass since the app and the gate a...

    May 18, 2018 12:17PM EDT
  • How Many Guest Passes Do I have?

    You can check the number of pool passes you have two different ways. The first is to open the app on your ph...

    Jun 02, 2017 01:43PM EDT
  • Buying Guest Passes

    Guest passes can be purchased through the Memberment website or on your behalf by an authorized person. Webs...

    May 18, 2018 12:26PM EDT

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